Return Policy

Return & Exchange Policy

At Xolloy.com, each of our products is carefully hand-crafted and custom-made to reflect the unique preferences of our customers. Due to the personalized nature of our items, we do not offer returns or cancellations once an order is placed, as each product is specially created and cannot be resold.

However, if you receive a product that is damaged or defective, we are happy to provide an exchange to ensure your satisfaction. Please contact us immediately with photos and details of the issue, and our team will assist you promptly.

For any questions or concerns regarding our policy, feel free to reach out to us at info@xolloy.com.

Thank you for choosing Xolloy.com and for understanding the care and craftsmanship that goes into every order.